Technician's Assistant: Have you checked your email and other online accounts for tampering, especially if they have the same username and password? AMAZON shoppers are being warned to check their accounts after scores of customers have complained that their accounts have been hacked. I will write another article about making our systems more secure for our customers. The service will reject your password, and you will need to key in your password with the six-digit code appended to the end. My issue here is since than all my EMAIL's from Amazon (and only Amazon) go directly to my archive folder. My Amazon account got hacked. Then i found an email saying they thought my account had been compromised. On the next screen, you can choose to authenticate with a phone or an authenticator app. I did not change it. Amazon Web Service account hacked. When you regain control of your account, you should enable it to prevent a repeat. Thanks for visiting Amazon.com! I’m going to share how I discovered my account was hacked, what I did about it, how it was resolved, and what you can do to secure your personal accounts. I did not notice this email until 9 days after it was sent because it went to the "Updates" tab in gmail. What happened? As the world’s largest online retailer, Amazon.com sends untold numbers of emails to consumers on a daily basis. That happened to me about three years ago. Per your request, we have changed the e-mail address associated with your account The e-mail address associated with your account has been changed. Step 1: Change your Amazon password. If you think your Amazon account was hacked for ANY reason, the first thing you should do is immediately login to your account and change your password. What if they changed one of those fields? The site asked for my email and Amazon password. This scam is called the “This Account Has Been Hacked” scam, and it’s back to spreading like crazy via regular email. Weirdly enough I would never have thought to try the old password again. The next morning I called Amazon customer support and requested to speak to their “fraud department” about my problem. Technician's Assistant: Are you still able to log in to your Amazon account? Login in to your account, and click the “Your Account” button on the right side. My Amazon account was recently hacked, and I was NOT thrilled when I discovered this unfortunate problem. What changes were made by the attacker on my account? I think we found our problem… Christine only needed these two pieces of information to get me into my account? Just go the same email, haven't been on amazon for almost a year. Is changing the password for that email sufficient? The old address was MyEmailAddress@gmail.com. I need help, my aws account has been hacked it's been charged over 10k usd. It was true, my email had been changed and I'm now locked out of my account. I don’t know, but the lack of a formal and well-defined fraud department in the largest online retailer scares me. Close. The old address was * redacted *. Tried calling customer service. I recommend you choose either the Google Authenticator app or the Microsoft Authenticator app for their ease of use and configuration. To protect your account, we won't be able to make changes to your Two-Step Verification settings until your identity is successfully verified. Beware emails claiming to be from Amazon asking you to change your password – unless you’re absolutely certain it’s legitimate (Photo: Getty) From what you’ve described, it … I couldn’t access my account. Have you ever looked for the customer support phone number on Amazon’s web site? Clicking that forgot password link prompted me for my email address or mobile phone number. A. He or she entered my Amazon account via my EMAIL (using am EMAIL from Amazon in my inbox) and requested a refund for an order of mine that they said they did not receive. If you click that, you’re prompted to call a 1-800 number for customer support… . I immediately attempted to login to Amazon with my email and password that I had been using… and no luck. We don’t know if there is a significant growing problem with hacked Amazon accounts currently, but Amazon have put out two pieces of advice already this month for merchants who may have … I asked them to suspend my account (the service person … The most straightforward answer to someone asking if the Kindle Fire by Amazon can be hacked is a resounding yes.It is important to remember that anything that is or has been connected to the internet could potentially be attacked by a cybercriminal.. Protect your accounts by setting strong passwords, use a password manager like LastPass or 1Password, and configure two-factor authentication everywhere it is available like Google Mail, Amazon, Outlook.com, OneDrive, and GitHub. Could I still configure my Echo devices? The next time you login to Amazon, you will be prompted to key in this 6-digit number after your password. To regain access to your account, you'll need to verify your identity by providing a scan or photo of a government-issued identity document. Did your email ever come and did you get your account back? It takes you to a call center of service people who maybe took a few classes in English once and are definitely reading from a script. Seems odd they wouldn't just default to change it. The email said that the e-mail address associated with my account had been changed. Why the hell is this happening?! After keying in the six-digit code that I was sent, I finally had control of my account again. I’ve been hacked and felt like they didn’t want to help me because they hid the information I needed to get help to fix it. Don't open any attachments or click any links from suspicious emails or text messages. The first thing I did was set up  two-factor authentication to limit my future exposure. PLEASE HELP. I receive a lot of emails from Amazon.com since my wife and I both buy stuff using the same account. I did not notice this email until 9 days after it was sent because it went to the "Updates" tab in gmail. If playback doesn't begin shortly, try restarting your device. Press J to jump to the feed. Apparently calling them doesn't do much, you have to email them and then they'll reset everything and tell you when you can change your password :). Good thing I don't EVER leave my credit card information on sites like that because I'm paranoid of shit like this happening. Amazon does do an interesting thing on devices that don’t support a secondary prompt for this code. I can't see any charges on the cards linked to my Amazon account, my e-mail address and all my important passwords for accounts haven't been changed - it's only Amazon.co.uk. I received a very similar email from Amazon (account-update@amazon.com). There are several authenticator applications available for iOS, Android, and Windows Phone devices. I strongly recommend you choose the authenticator app, as the phone authentication sends a text message that COULD be intercepted if someone really wants to get into your account. My Microsoft Authenticator app on my iPhone looks like the following: Just click the plus symbol in the top-right corner to add a new account, and choose the “Other Account” option to add your Amazon account. They won't reset your email or password though. … From looking around a few forums, it seems like the account specialists have no phone line, only work by email, will only do one email every 24 hours, and are in general less than helpful. Here are the steps to add this extra-security measure to your Amazon account: 1. I immediately smelled a rat, went into my account through Amazon, not email link & there was this order, on my account. What changed? In my case, the bad email address was ChrisvBakeryz@yahoo.com. Thanks for saying this! Same here for me. Among their motives: they want to resell your identity, they want your credit cards, and they want access to services as you so that they can send phishing emails to everyone on your contacts lists. Or perhaps the original fraudulent change never actually took hold. 66. The good news Amazon made it almost right. Most likely it's true and your account has been hacked. How did my email address change without my interaction with Amazon, and even more curious: who the heck is “NotMyEmailAddress@yahoo.com”?? I just received the same. By the time I logged into my Amazon account today, it appears that the email on my account had been changed back to my correct email. Perhaps… but my experience prior to this email indicates that they could EASILY have gotten access to my account by just calling customer service and pretending to be me. Any ramifications for you later on? mine was changed to something nding .ru and i am very unsure as to why, no purchases or anything have been made. 2. I created a fake email — I didn’t want to inadvertently use a real person’s email — and I made my password “scammers1234.” I was in. It took Customer Service about three days to straighten my account out. No other piece of information? it is IMPOSSIBLE to find, because it’s not under “Help” or “Customer Support”. At any rate, it occurs to me that we should be reporting the fraudulent email addresses to someone. You will probably have to provide an array of information to prove your identity and regain control of your email. So I went onto amazon and lo and behold, it wasn't just a spammy email. called them and i contacted Amazon and went through the whole account specialist deal and THEN called again and sent another one through a different rep. they did buy something on my account though for $2. I asked to speak to a supervisor to get to the bottom of this problem. The customer service rep, Christine, was very friendly and asked me for my email and home address in order to work with me to get access to my account. Looking at their Facebook page, it looks like this is happening to a few other people, too. I grabbed my iPhone and opened the Alexa app and was not greeted by the standard Alexa features, but rather this login screen (image modified to hide the email address): Alexa Login Screen – With Someone Else’s Email! I thought I had my phone number registered with the account, but my email address worked to trigger an identification email to my preferred email address. They both offer the same capability of taking a picture of a QR Code, like the one in the above screenshot, and generating codes for you automatically. In other words, the fact that the email was changed offers no … I recommend everyone set up two-factor authentication for Amazon and any other service that offers this capability. Tap to unmute. i got it cancelled and froze my cards on the account. No password? 3. All things Amazon: Amazon.com, Amazon Prime, Prime Video, AWS, Kindle, Echo, and more! Per your request, we have changed the e-mail address associated with your account. Hey guys, so everything is all fixed. Within 10 minutes of my email being changed in your system, I contacted your customer support and inquired about the problem. Attackers are out there, trying to get access to any and all information related to spending or personally identifiable information. This took a bit of a search, as the two-factor capabilities are not promoted or very visible on the Amazon site. If my password is “SuperSecret” and my authenticator displayed the 871255 code as shown above, I can then use the password “SuperSecret871255” to access Amazon services. Or perhaps the original fraudulent change never actually took hold. billing. I was having trouble logging into my Amazon account; after they told me the problem must be with Gmail, I discovered all the emails customer service had sent me in the trash. Up Next. Reflecting on this call with Amazon: I now know that the attacker changed my email address on the account but did NOT change my billing address or shipping address. She told me that the case would be referred to their “fraud department” and I could call them in the morning to discuss next steps. On December 27th at 9:36pm ET, I received this very helpful email from Amazon (email addresses changed): Here’s the problem: I didn’t change my email address, in fact, I hadn’t used my Amazon account since I purchased my green-screen a few weeks ago. Clark, Inc. General Manager Christa DiBiase recently received an email that appeared to come from […] Would I have been able to recover my account? The email said that the e-mail address associated with my account had been changed. 3. same happened to me today. I'll tell you what they did.My Amazon account was hacked. Amazon Web Service account hacked. Click the “Edit” button next to the last item on this screen, labeled “Advanced Security Settings”. Are you kidding? If your Amazon account has been hacked, you need to act quickly. Christine took steps to freeze my account by removing purchasing capabilities, my credit cards associated with the account, and prevented anyone from logging in to the account. I looked in settings and i cannot find anything about filters. Might have set something up to intercept the mails, or again something on one of the devices is harvesting the mails. After a day he managed to get back into his account where he removed all of his cards and changed the password. The new address is darugfxrxcva@yahoo.com. It’s easy, fast to do, and will make your accounts much more secure. Share. The new address is NotMyEmailAddress@yahoo.com Visit Your Account at Amazon.com to view your orders, make changes to any order that hasn't yet … Info. Visit Your Account at Amazon.com to view your orders, make changes to any order that hasn't yet entered the shipping process, update your subscriptions, and much more. The first step: Take back control of your account. This is still happening. I have somewhat similar issue (my account is also locked/on hold) and I am trying to get in touch with them or get them to contact me since 16/05, Exact same thing happened to me. Mine happened about 6 days ago too also ending in .ru, how very strange... same happened to me today. I cancelled this order, received an email from Amazon confirming this and then went back & changed … Amazon is currently housing close to 250 million active users, making them one of the largest e-commerce channels in the world.That’s why security flaws from this name mean so much (like the recent 80,000 Kindle usernames and passwords that were leaked because of a security breach that Amazon didn’t pay attention to).. Once again, no personally identifiable information was requested.. no request to confirm a recent purchase or the last four digits of one of my credit cards that was on file. Amazon Household; Change Your Order Information; Cancel Items or Orders; Archive an Order; Add and Manage Addresses; View Your Gift Card Balance; Manage Payment Methods; Manage Your Backup Payment Methods; Select a Default Payment Method; Manage Your Amazon Accounts on Mobile Devices; Request the Closure of Your Account and the Deletion of Your Personal Information I waited the required amount of time, and sure enough the following email arrived with the details of my account recovery: Disappointed, I waited my designated five hours and went back to the Amazon website and clicked through the “Forgot Password” link on their sign-on page. It comprised of 4 electronic items and a blow up Jesus doll (REALLY???). Annoying that this is apparently so easy to change but not fix! I couldn’t control my Echo devices, and also the home automation things that were connected to them. The supervisor went on to explain that I would receive an email in the next few hours with instructions to recover my account. Although there are very slight variations in the wording and the types of claims being made in the emails, the scam typically works like this: If you have a credit card or cards linked to that account, freeze them, NOW. I tried this and it worked! When I got up this morning I had an email from them apologizing because they disconnected a chat session with them because the chat was left idle. Same thing happened to me this morning. If the hacker has locked you out, you may have to contact your email service provider for help. So thanks for that! Christine could not find my Amazon account with my email address, because obviously the attacker had changed the account’s email address to “NotMyEmailAddress@yahoo.com”. Amazon changed it’s customers accounts passwords after what it seems to be a global security breach. I hope Amazon lets you back into your account quickly. Copy link. These emails typically include a link … What about Alexa? Nothing but the email was changed, to some random name @yahoo.com. Same happened to me just now, except the password remained the same, so i could just change back to my old email, and change the password just in case. On the phone, I selected an automated menu to “get help with logging in to my account”. The Amazon Job Offer Scam What did they do when they got my account? I'm waiting on an email from their specialists so I can regain access to my account, but just a warning to check your emails for a notice like this! Email changed and charged over 10k USD. Thanks for visiting Amazon.com! Peoples from all the world received emails saying that their account’s password has changed: Hello username, This is an important message from Amazon.com. My amazon account was hacked and e-mail address has been changed. It’s hidden at least three clicks from the home screen, and even then, I still couldn’t find it… but I’ll help you with this pro tip:  Bing has the Amazon Customer Support phone number listed as a quick result. I'm Canadian so I use amazon.ca, and I was autologged in on my devices and when I'd click on account settings, it'd ask me to sign in using the new email. To regain access to your account, you'll need to verify your identity by providing a scan or photo of a government-issued identity document. Not ideal service for a 10 year customer with prime. This just happened to me as well. At Amazon we take your security and privacy very seriously. An attacker will be able to change the email address on a website account after gaining control of it by any means. My Amazon account was hacked. Why does it take 5 hours to give me a “reset my password” one-time use link? Make your new password a string of random numbers and letters and not actual words. Does anyone know of a database or company or government agency that we can report these email addresses to? .ru as well jordan-sanchez@mail.ru.. pieces of S***. Posted by 1 day ago. Since no legitimate Amazon purchase can occur off of the Amazon platform, delete emails and hang up the phone if contacted by a fake Amazon seller. The customer service person supposedly froze my account but I'm not sure if that's worth believing. They undid whatever changes the hacker made to my account and everything is groovy! To make this happen just click on Accounts & Lists, followed by Your Account, then Login & Security. Trust 23 … Start by following these steps. The attacker got my password? Email might be compromised, even though the password has been changed. They only needed “my email address”  What’s keeping an attacker from calling and complaining about this same thing and giving their evil-doer email address instead? The supervisor asked me if I had been accessing my Amazon account over an insecure wireless network like a coffee shop or an airport. No mobile phone? The app opens the camera and you can point your phone at the QR Code shown on the screen, and Amazon with your email address will be added to the main screen. I got my account back and changed the password. Email changed and charged over 10k USD. Oh well, at least it was fixed relatively quickly :), How did you get in touch with them ? I was told “there is no ‘fraud department’ and that a ‘customer account specialist’ would get back to me in a few hours about my problem.”. PLEASE HELP. The end result has been the same each time I've called; they forward my information to an "account specialist" who should email within 48 hours. New comments cannot be posted and votes cannot be cast. I gave Christine THAT email address along with my home address and was able to access my account. The e-mail address associated with your account has been changed. What happens if you break your phone alot? What is a probable way that an Amazon account got hacked if they were able to change your email address? They EASILY give out your information without any personally identifiable information to confirm who you are on the phone. At any … Hacked Amazon account: Just some advice. billing. What’s keeping someone from finding my email and home address from a database and calling to take over my account? I found the suggestion that I was at a coffee shop using Amazon to be slightly presumptuous, but didn’t pursue it. sent an email to amazon, waiting they reply. By the time I logged into my Amazon account today, it appears that the email on my account had been changed back to my correct email. Bing has the Amazon Customer Support phone number, Live Stream Wrapup – Security, ASP.NET Core and SignalR, Learnings in Blazor Static Web Apps on Azure: Part 1, Top 7 OBS Studio Tricks for 2020 – and you won’t believe #4, Minimal March – Part 2 : .NET on a Chromebook, Get Started with Angular 2 and ASP.NET Core, Authentication and Authorization in ASP.NET Core. I am going to try now They didn’t purchase anything…. Sorta scary how it happened though, my password is extremely strong and I've never gone on Amazon on a public/shared computer. I told Christine that I didn’t request the email change and that I did not make any purchases or use any services since that email change. I believe my EMAIL has been hacked in some form. On the resultant screen, click the “Login and Security” button in the top middle. If you've already opened an attachment or clicked a suspicious link, go to Protect Your System.To increase the security of your account, we recommend enabling Two-Step Verification. That wasn’t the case and this is the story of how my Amazon account was hacked… The warning by the UK's national … No, it says, my accound does not exist. If you believe your Amazon account has been hacked, the first thing you should do is to immediately log in to your Amazon account and change your password. But some of these emails, despite appearances, are fakes. Should you need to contact us for any reason, please know that we can give out order information only to the name and e-mail address associated with your account. Watch later. Many of them have to do with shipping, receiving, promotions and the like. Afterwards he received a further 26 emails from Amazon … Is it necessary to change the email address (use a whole new email) for each site, like Amazon, that uses the hacked email as the user login? Well, it’s another day, and that means yet another dangerous scam from times past is making the rounds yet again. This was not going to get better, only worse… so I quickly searched for a phone number for Amazon Customer Service. Why doesn’t the Amazon customer support department know if they have a fraud department or not? If Two-Step Verification fails and you can't access your account, you can try to recover your account. The "account specialists" locked my account, changed it back to my old email, and then told me to sign in and change my password. I don't know what to do and need help urgently. What bothers me is that “Customer Service” link at the bottom. No.. no, I had not been traveling in months, and I do not do any shopping on insecure networks. AMAZON customers are once again being warned about an email scam that lets fraudsters steal your login details. Change your credentials. Amazon customers are also targeted by phishing emails, where criminals pose as legitimate companies to steal personal information. Shopping. Press question mark to learn the rest of the keyboard shortcuts.